Privacy Policy & Refund Policy
Effective Date: August 01, 2025
Website: www.mysleepscoring.com
Email: sleep@mysleepscoring.com
Privacy Policy
At MySleepScoring.com, we respect your privacy and are committed to protecting your personal health information in accordance with HIPAA (Health Insurance Portability and Accountability Act) and applicable data protection laws.
Information We Collect
- Name, email address, phone number
- Clinic or provider details
- Uploaded sleep study data (PSG, HSAT, etc.)
- Patient initials or anonymized identifiers for scoring purposes
- Payment and billing information
How We Use Your Information
- To provide remote sleep scoring services
- To generate and deliver scored reports securely
- To process billing and payments
- To communicate with you about service updates or technical issues
- To ensure compliance with legal, clinical, and security standards
Data Security
All uploaded studies and client data are stored in HIPAA-compliant environments with:
- Encrypted file transfer
- Secure servers with restricted access
- Role-based user controls
We never share or sell your data to third parties.
Refund & Return Policy
Service-Based Nature
As MySleepScoring.com provides digital, non-tangible medical scoring services, our refund policy differs from physical product sellers.
Refund Eligibility
You may be eligible for a refund if:
- A scoring or interpretation service was not delivered as agreed
- A billing error occurred
- The file submitted could not be processed and no service was rendered
Refunds must be requested within 15 days of payment, with clear documentation.
Non-Refundable Services
We do not offer refunds for:
- Completed scoring or interpretation services
- Services delayed due to incorrect, incomplete, or corrupted files
- Reports already sent to third-party providers or uploaded to platforms
Corrections & Disputes
If you believe a scoring report is inaccurate, you may request a free correction or revision within 7 business days of delivery.
Contact
If you have questions about our policies, need technical help, or want to request a refund or correction, contact us at:
📧 sleep@mysleepscoring.com
📞 (850) 319-4194