Clear Guidelines for Collaboration

Understand our commitment for seamless service and towards supporting your privacy.

Privacy Policy & Refund Policy

Effective Date: August 01, 2025
Website: www.mysleepscoring.com
Email: sleep@mysleepscoring.com

Privacy Policy

At MySleepScoring.com, we respect your privacy and are committed to protecting your personal health information in accordance with HIPAA (Health Insurance Portability and Accountability Act) and applicable data protection laws.

Information We Collect

- Name, email address, phone number
- Clinic or provider details
- Uploaded sleep study data (PSG, HSAT, etc.)
- Patient initials or anonymized identifiers for scoring purposes
- Payment and billing information

How We Use Your Information

- To provide remote sleep scoring services
- To generate and deliver scored reports securely
- To process billing and payments
- To communicate with you about service updates or technical issues
- To ensure compliance with legal, clinical, and security standards

Data Security

All uploaded studies and client data are stored in HIPAA-compliant environments with:
- Encrypted file transfer
- Secure servers with restricted access
- Role-based user controls

We never share or sell your data to third parties.

Refund & Return Policy

Service-Based Nature

As MySleepScoring.com provides digital, non-tangible medical scoring services, our refund policy differs from physical product sellers.

Refund Eligibility

You may be eligible for a refund if:
- A scoring or interpretation service was not delivered as agreed
- A billing error occurred
- The file submitted could not be processed and no service was rendered

Refunds must be requested within 15 days of payment, with clear documentation.

Non-Refundable Services

We do not offer refunds for:
- Completed scoring or interpretation services
- Services delayed due to incorrect, incomplete, or corrupted files
- Reports already sent to third-party providers or uploaded to platforms

Corrections & Disputes

If you believe a scoring report is inaccurate, you may request a free correction or revision within 7 business days of delivery.

Contact

If you have questions about our policies, need technical help, or want to request a refund or correction, contact us at:
📧 sleep@mysleepscoring.com
📞 (850) 319-4194